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FAQ

Frequently Asked Questions

1.    Do you sell goods only wholesale? 
We are wholesale only. The minimum wholesale order is $500, and the MOQ is 3 sets for each product. 

2.    Can you tell me exactly what I need to do to place an order?
The order process is:
a. Send us an email on your order details (items, quantities).
b. We will send Proforma Invoice (PI) to you to check and confirm.
c. Finish the payment.
d. After payment confirmed, we will arrange your order and send it out. (3-5 days to reach).

3.    When will the products be shipped out when the order is placed?
The order will be processed within 24-48 hours and sent out. It takes 3-5 working days to arrive. The shipment tracking number will be provided. 

4.    What is your shipment method?
We ship all orders primarily via DHL, FedEx or TNT. Usually shipping to USA, Europe, Indonesia and other Asian countries is via DHL or FedEx, and to Australia by TNT. We can ship via other carriers by request. 
For shipping rate & delivery, click here.

5.    What is your payment method?
We accept PayPal and bank transfer – USA Citibank or Hong Kong HSBC Bank. 

6.    Will we be charged any fee by PayPal?
PayPal charges 3.7% + $0.30 USD handling fee.

7.    What is your MOQ?
MOQ is 3 for each product.

8.    Are all your products authentic?
We assure that all Kanger, Aspire, Eleaf, Innokin, Joyetech, Smoktech and Vision e cig products we sell are 100% authentic.

9.    Do you have a return policy?
We support Return policy. If any damaged or defective items, you can take photos of them and apply for RMA number within 3 working days of receipt of delivery to ask a return or replace. 
Please rest assured that everything we claim is 100% authentic. If any unauthentic items, they support return (it never happen, as we don't sell fake goods, don't worry). 

10.    Do you give full warranty in all products?
Authentic products (Kanger, Innokin, Aspire, Eleaf, Joyetech, Smok, Vision…) have 30 days warranty on kits, batteries and all usb cable and AC power. If any defects, we offer free replacements in your next order after confirmation by photos.

11.    What is your company's policy in the event that the items are seized by customs?
If goods are seized by customs, we would try to get it back or refund to you (don't worry, it never happened before).

12.    Why PayPal and shipping option not work?
Currently the online checkout not work because of the concern of the products availability, and shipping option not work as well. Please contact us with your order details (you can take a screenshot of your checkout cart) and we will estimate the shipping cost for you and process your order.